Welcome to Abyasa Limited’s privacy notice.
This privacy notice provides information on how Abyasa Limited collects and processes data about you and other people when you contact us and enter into a software licence agreement with us for the use of the computer applications and computer programs set out in the software licence agreement (“Licence Agreement”) entered into between you and Abyasa Limited (“Licensed Programs”).
Important information and who we are
Abyasa Limited is the controller and responsible for your personal data.
We have appointed a data privacy manager. If you have any questions about this privacy notice or our data protection practices please contact John McCrae at
Our full details are:
Full name of legal entity: Abyasa Limited
Postal address: 7 Lynwood Court Priestlands Place Lymington Hampshire United Kingdom SO41 9GA
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
• Identity Data in respect of you and any other users of the Licensed Programs, including first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender;
• Contact Data in respect of you and any other users of the Licensed Programs, including billing address, delivery address, email address and telephone numbers;
• Financial Data about you including bank account and payment card details;
• Transaction Data in respect of you and any other users of the Licensed Programs including details about payments to and from you and other details of products and services you have purchased from us;
• Profile Data in respect of you and any other users of the Licensed Programs including usernames and passwords, purchases or orders made by you, other users, their interests, preferences, feedback and survey responses;
• Usage Data in respect of you and any other users of the Licensed Programs; and
• Marketing and Communications Data in respect of you and any other users of the Licensed Programs.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How we use the personal data
We will only use the personal data set out in paragraph 2 above for the purpose for which we collected it which include the following:
• To register you as a new customer and to register the details of any other users who will be accessing the Licensed Programs;
• To process and deliver your order;
• To manage your relationship with us;
• To enable you to complete a survey;
• To improve our website, products/services, marketing or customer relationships; and
• To recommend other products or services which may be of interest to you.
How we share your personal data
We may share your personal data with external third parties who may be located outside of the EEA for the purpose of analysing data and for processing data about you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We also use specific contracts approved by the European Commission which give your personal data the same protection it has in Europe.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk). These rights include rights to:
• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.